You Don't Have to Take Our Word for It!
Here's what some of our satisfied customers have to say about South Trail Tire & Auto Repair:
Well folks, I'd be remiss if I didn't post this! My visit this morning to South Trail Auto restored my faith in humanity in not one but two ways: As I was loading my SUV this morning for our spring return home to Canada, I decided to check the pressure in my tires. Low and behold, I spotted a nail in my tire. I decided to make haste to South Trail before it went flat. Upon arrival, I noticed all bays were full ,so I expected lengthy hours in the waiting room. As I made my way into the office to see the owner, John, he assured me that as soon as one of the lifts became available , he would squeeze me in. O happy day. As my turn quickly arrived, my Chrysler Aspen became airborne. Technician Mike and owner ,John, both inspected my tires , to find not 1 but 2 screws embedded in two different tires, ......but by some Divine Intervention, they were imbedded sideways, not puncturing the tires. John verified that the screws caused no leaks with soapy water, while Mike conscientiously checked all my tires to ensure I had no other hidden screws. Now folks, if that ain't integrity,...nothing is! Mike finished his examination and assured me I'm "good to go". I reached into my wallet and gave him $5 to get him a beer at lunch as a way of thanking him. On my way back to John's office to pay for the time spent inspecting my tires( which was a small minimal charge), Mike came tearing back into the office, handing me a $50 bill. He explained that my $5 was in some way glued to a $50, and he came to return it, knowing I intended to give him $5. now, if that's not honesty,...nothing is. I left the shop with a warm and fuzzy feeling that not only is John an honest owner of an honest business, but that his employee Mike is too a honest person. Three cheers and a shout - out, to South Trail Auto and Tire Repair.
The quality of the work is exceptional, John and his team know cars! The service and the personal connection gives you a sense of trust you don't get too often today. I have been going to South Trail Tire and Auto for years and have referred many friends and co workers...all have been thankful and expressed the same sentiments regarding quality and trust. Dealers have more TVs, snacks, coffee choices, shiny showrooms, etc. However they always have more surprises, and your car is always in need of something. After fact checking certain statements and comparing my notes with their comments, I give up a lifetime of free oil changes just to stay out of their reach!Diane S.
I can not say enough positive, wonderful comments about South Trail Tire & Auto. I discovered South Trail Auto last year when I wanted a second opinion about my brakes --- a job that was quoted by another business to run about $1500-- $1700. South Trail set me up with an appointment and did an honest assessment of my car. Turned out that I did not NEED what the other garage had told me. John, the owner of South Trail, is one of the nicest, personable gentlemen one could meet. He runs a business that will not fabricate what you need on your auto repair. Too many garages/businesses are simply out to rook customers to make a profit (especially women) ..... and I understand that no one should work for "nothing." However, to find a garage that will give you an honest evaluation is REFRESHING! My most recent visit to South Trail involved my front tire, which developed a bubble from a slab of wood striking it on I-75. I happened to be in Fort Myers, so I called John of South Trail right away. His mechanic told me not to drive on the highway ..... that this was a safety issue and for me to try to bring my car to South Trail Auto. Though busy, they would fit me in. Of course it took time, but I was totally THANKFUL that South Tire could get me a matching tire and get the job done. BTW.... John made several phone calls to find a matching Michelin tire and he had to travel quite some distance to get the tire. What more can I say? South Trail Tire and Auto is THE BEST!!!! A life time customer.Joyce K.
Hey, John! My husband, Eric, and I came to your shop for tires back in October. We had the Tesla Model 3 with two very worn down tires! I wanted to thank you and your crew for exceptional service. We were miles from home (1,278 miles to be exact) and you guys treated us like family. The tires are doing great by the way. I waited to email you until we had tried them out in Colorado. They were great; kept their traction even on the snow! Thanks again!Katy S.
Very nice folks, very relaxed atmosphere and no pressure. This was my first visit and I'll be back. Great service..William B.
Was so happy I found this place! Everyone was very friendly and they called me right away to tell me the problem they found and the possible causes. It's nice to find an honest and capable mechanic. I was able to pick up my truck the same day and it runs great!! Thank you so much!Doris L.
I trust these guys completely. Its a good feeling to beleive it when they give you their expert opinion on the work needed to be done in your vehicle. Totally recommend them to everyone. Great job Johnny and crew.Dale W.
I was pleased that John took the time on a Saturday morning to give me an initial read on my "engine light" indicator -- the garage was not open! He did so and determined that this indication was not a "life-or-death situation and I could drive until such time that I could make an appointment.Dick G.
ALWAYS, NICE PEOPLE &GOOD WORK SERVICE SUPER EXCELLENTIggy P.
Excellent service by very skillful mechanics. John is an excellent manager.Gary S.
Great work and great people to work with. Have always been a big help to me - Thanks again, BarbaraBarbara H.
It is so very gratifying to know I can trust all my car care needs to South Trail Tire and Auto. I never worry if I'm being taken advantage of in areas that are not my expertise. Thanks to the whole team for giving me the best service.Robert M.
You were nice enough to let me use your sofa and newspaper while waiting for AAA. What more could I ask?Judy R.
As always every one is great and thank you all. I would recommend this business to a friend.Nonna K.
South Trail Tire is the only place I will take my vehicle. John and his crew are honest, professional, and thorough.Justin H.
I have been taking my 2000 Chevy Impala to John and his team for over 7 years. I am the original owner of my car and the car has over 237,000 miles. John has taken care of my car for the last 137,000 after my warranty expired. John and his team treat car as if it is one of there own vehicles. I have called John on weekends and after hours and he has always been there to help me. I refer all my friends family and neighbors to South Trail because they know how to take care of your car. Thank you John and Your team.Chuck R.
Great Service and Price- couldn't ask for more.Derek S.
I was pleased to learn that my Toyota did not need brakes and tires immediately. Your service department seem more interested in providing an honest assessment of the car's condition than in pushing for a quick sale for new brakes and tires.Jack C.
John: Thank you so much as always you are as wonderful as ever. So thankful our paths crossed 2 1/2 years ago. Can you believe it has been that long? If your daughter is anything like you, she will be as wonderful and respectful as mine. Always nice to hear that others think of her as I do. She is a great kid (adult now). Anything goes wrong with the car first thing she said is I will take it over to South Trail and have them look at it. Don't know what I would do without them mom they are always so nice to me and so accommodating of my schedule. So thank you so much for taking such great care of her. So comforting to know you are there when I am so far away. Thanks again for everything. We Love you and think the world of you!Laura
I had a mechanic who I religiously went to until more problems started to arise. A teacher who I work with told me about South Trail Tire and Auto. The first time I took it, the place not only fixed my problems cheaply, he made sure I had a ride to work the next day. Peace of mind is wonderful...Todd
John and his friendly staff have been servicing my multiple vehicles since 2005. I have ALWAYS had a great experience. I never have to worry about my vehicle maintenance because I know that John is thorough and dedicated to making sure that my vehicle is safe and operating at 100%. I have referred many friends and...even my boss...to South Trail Tire. And, they all continue to rely on John for their vehicle maintenance. If you are reading this review, then do not hesitate to call John for a quote on your vehicle needs. His work is the most reliable, his staff is friendly, and his prices are competitive. I drive a Honda with 146,000 miles on it...thanks to John it drives like it is brand new!Peggy E.
I have brought my Honda Accord in to John a few times for miscellaneous repairs. John and his staff have proven to be knowledgeable, helpful and pleasant to deal with. As a woman, I tend not to trust auto repair places. I totally trust John and his staff.Debbie A.
You can not put a value on the peace of mind having your car cared for by these fine people brings. Over the years, I have trusted them with my car care and they have always been absolutely wonderful. Always a smiling face, always a cheerful welcome and the finest service in the Fort Myers area. I now live in Naples, and still I bring my car to South Trail. Do yourself a favor - get to know these people and you will never go anywhere else again.Rebecca P.
John "Z" is fantastic. I was referred to him after having all kinds of bad luck with mechanics. John took the time to explain to me exactly what was wrong and why he needed to fix it. He even took pictures of the problem areas so I could safely view the problems. He was honest and upfront about everything with me. I would reccommend him to anyone who is afraid of mechanics, this guy will NOT rip you off. Tell him Devin sent you.Devin M.
John, I was down on vacation and I notices a that my van was not not running right. You fit me in and fixed the problem. I wish I could find someone like you up here in Cincinnati with the same integrity and quality of workmanship.George Z.